Last Updated 03/24/2025

​

At HelloHome360, we believe in transparency and fairness when it comes to billing and service commitments. The following outlines our refund and cancellation policy for membership plans and one-time services.

​

1. Membership Plans (Homeowners, Landlords, Short-Term Rentals)​

​

All HelloHome360 membership plans—whether billed monthly or annually—are structured as 12-month service agreements.

​

2. Billing Terms:

​

• If you select monthly billing, you are entering into a 12-month contract paid in 12 equal monthly installments.

• If you select annual billing, you pay in full at the start of the 12-month term.

​

3. Cancellations:

​

• You may cancel at any time; however:

  • No refunds will be issued for the remainder of the contract term.

  • You will remain financially responsible for the full 12-month agreement unless otherwise stated in your Service Agreement or an exception is made by HelloHome360.

​

4. Refunds:

​

• Membership fees are non-refundable once processed, except in the case of:

  • Billing errors

  • Duplicate payments

  • Service failure directly attributable to HelloHome360

• All refund requests must be submitted within 7 calendar days of the charge.

​

5. One-Time Add-On or A La Carte Services

​

Refunds for one-time services may be granted under the following conditions:

​

• The scheduled service was not performed due to a HelloHome360 issue

• You were mistakenly charged for a service you did not receive​

• A documented service-related dispute is submitted and verified within 7 days of completion​

​​

Refunds are not available for completed services unless covered by our workmanship warranty.

​

6. Exceptions & Discretionary Refunds

​

HelloHome360 may, at its sole discretion, issue partial refunds, account credits, or rescheduling due to unusual or extenuating circumstances. These are assessed on a case-by-case basis and are not guaranteed.

​

7. How to Cancel or Request a Refund

​

To cancel your membership or request a refund:

​

• Email: support@hellohome360.com

• Or mail us at: [Insert Your Business Mailing Address]

​​

Please include your full name, service address, plan type, and a brief explanation of your request. We typically respond within 3 business days.

​

8. Important Note on Early Termination

​

If you are on a monthly billing plan and wish to cancel before the end of your 12-month term:

​

• You may be subject to an early termination fee as outlined in your Service Agreement.

• Alternatively, you may be offered a buyout option to close the contract early.